READ THIS: Twitter changes customer service to real time, like right now
You may have heard one too many stories about Twitter and how it’s changing the world.
This is another and it’s about how Virgin America Airlines reacted to a mom anxious about her young traveling kids waiting on the tarmac, according to MSNBC. They were stranded for a lengthy period of time with no takeoff in sight. She was concerned.
So what does she do? She Twitters her concern to her Twitter group and asking them to resend or retweet her message. Within minutes, the airlines called her and reassured her that her kids were okay.
What’s the take-away for you?
Think about it. Maybe you’re a neighborhood leader and you need to get the local police department’s attention. What if you had your Twitter group make calls asking for action? You can do this real time, while the situation is front and center.
For politicians, the uses are endless. Think about it. Perhaps, you’re a state legislative candidate and you need your supporters to show up at a sudden event with your t-shirts on.
Within a a couple of minutes you can pass the word effectively.
Who else can use this? Pastors. Real estate agents. Wine shops. City council members. State legislators. The list is endless.
